Frequently Asked Questions

After you complete the payment, you’ll be directed to submit your consent form. Your request will only be processed once we receive this document.

CAIPS (Computer Assisted Immigration Processing System) and GCMS (Global Case Management System) notes are both used in the context of Canadian immigration applications. CAIPS notes were used for processing immigration applications outside Canada until 2010. They contained detailed records of an applicant’s immigration file, including officer notes, documents, and correspondences. GCMS notes, introduced in 2010, replaced CAIPS and now cover all types of immigration applications, both inside and outside Canada. GCMS is a more comprehensive and integrated system, providing detailed, up-to-date information on the status of an application, including the applicant’s history, correspondence, and officers’ remarks. Essentially, GCMS is the modern and more expansive successor to CAIPS, reflecting a more unified approach to case management.

CBSA and IRCC GCMS notes are very similar since they both use the Global Case Management System (GCMS) platform. However, CBSA notes typically include security details that are not redacted, and they contain all the information related to your file with CBSA. IRCC notes, on the other hand, may not include as much detail on security aspects.

Yes, GCMS notes help you understand why your application was refused. They can reveal if the reviewing officer made an error, allowing you to potentially get your case reopened. Additionally, GCMS notes provide valuable insights to help you avoid making the same mistakes when re-filing your application.

No, ordering GCMS notes does not delay your file processing. It has no negative impact, and you can order as many notes as you like. In some cases, ordering GCMS notes can even prompt movement on your file, as an officer reviews it before releasing the notes. Therefore, ordering GCMS notes is safe and sometimes beneficial.

No, GCMS notes provide insights into your application but cannot guarantee approval.

No, a separate request is not always needed. If all applicants are part of the same application (such as a family sponsorship), one GCMS request using the principal applicant’s details is usually enough. The notes will often include information about all family members linked to that application, even if they have their own UCIs.

However, if each person submitted their own application, or if you need detailed records for a specific individual, then a separate request is recommended.

IRCC retains entire case file related documents for 2 years after the last administrative action. However, CAIPS/GCMS files are available for up to 10 years after the last administrative action.

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After you complete the payment, you’ll be directed to submit your consent form. Your request will only be processed once we receive this document.

Once we receive your signed consent form, we will file the application with IRCC/CBSA.

We strive to respond to inquiries within 24 hours. Orders are processed the same day we receive all the required information from you, ensuring a swift service.

Your GCMS notes are sent to you the same day we receive them from IRCC or CBSA. Usually, this is within 15-35 days after application. Check out GCMS Notes processing times for more details.

No, the processing times for all requests are the same and cannot be expedited. However, at GCMS Notes Request, we place orders the same day they are complete and send the notes the same day they are released, ensuring a streamlined and efficient service.

In some cases, IRCC or CBSA may seek extensions under the Access to Information Act, delaying the release of information. If an extension is sought, we will promptly inform you and advise on any available recourse. If there are delays, we proactively contact the concerned agency and keep you updated on the status.

Your GCMS notes are sent directly to your email. If you don’t receive your notes within 60 days of ordering, contact us. Although we can’t expedite the process or influence IRCC/CBSA delivery times, we’ll advise you on the next steps.

You will receive email updates at each stage of the process. If there’s any additional information required, we’ll contact you directly.

We emphasize data security with encryption for all transactions, keeping your information safe and secure throughout the process. Please review our privacy policy to learn more about how we handle your data.