Frequently Asked Questions

After you complete the payment, you’ll be directed to submit your consent form. Your request will only be processed once we receive this document.

Yes. A signed consent form is required for all requests. This authorizes the release of personal records and is mandatory under Canadian access laws. Requests are submitted only after a valid consent form is received.

Once you complete the payment, you’ll be directed to create an account with us and generate a per-printed consent form and submission instructions.

Yes. You can place an order for another person as long as the correct consent form is provided and signed by the individual whose records are being requested.

No, a separate request is not always needed. If all applicants are part of the same application (such as a family sponsorship), one GCMS request using the principal applicant’s details is usually enough. The notes will often include information about all family members linked to that application, even if they have their own UCIs.

However, if each person submitted their own application, or if you need detailed records for a specific individual, then a separate request is recommended.

No. Submitting a request does not delay, pause, or negatively affect an active application. It is a lawful process and has no impact on decision-making.

If you’re looking for general background information, see what are GCMS notes.

We accept all major credit and debit cards, including Visa, MasterCard, and American Express. Payments can also be made through Google Pay, Apple Pay and PayPal.

All payments on our platform are securely processed through our trusted payment gateway. Currency conversion is handled automatically at checkout.

Once released by the government department, records are delivered securely in your GCMS Notes Request account as a downloadable PDF file.

Your GCMS notes are sent to you the same day we receive them from the government department. Usually, this is within 15-35 days after application, however delays or extensions can occur under federal access laws.. Check out GCMS notes processing times for more details.

No, the processing times for all requests are the same and cannot be expedited.

At GCMS Notes Request, we submit the request the same business day they are complete and send the notes the same day they are released, ensuring a streamlined and efficient service.

In some cases, IRCC or CBSA may seek extensions under the Access to Information Act, delaying the release of information.

Extensions are initiated by the government department and are outside our control, but we continue to monitor the request and keep you updated.

You can track the progress of your request in your account with us. If there’s any additional information required, we’ll contact you directly via email.

All documents and transactions are handled using secure systems. Access is limited strictly to what is required to process the request, and data is handled in accordance with applicable privacy standards.

You can begin the process by placing your request through our platform. When you’re ready, you may order GCMS notes online.